Terms and Conditions
RIANTA'S Policies
At RIANTA'S, our commitment is to provide clients with a delightful and satisfactory experience. We strive to ensure timely dispatch of garments within the specified timeframe of 6-8 weeks, even for international orders.
Shipping Policy
Worldwide Shipping: We ship to clients globally.
Domestic Shipping (India): Free shipping on all orders within India.
International Shipping: A standard delivery charge of INR 8500 or $100 applies to all international orders. Cash on delivery is not available for clients outside India.
Delays: If dispatch or delivery is delayed due to factors beyond our control, we will keep clients informed throughout the process.
Unaccepted Deliveries: If a client is unable to accept the delivery of goods, RIANTA'S reserves the right to charge the client for any additional shipping costs incurred.
Taxes and Duties
Indian Clients: Product prices include all applicable taxes and duties.
International Clients: Prices indicated are exclusive of any import duties, as we export garments on a DDU (Delivery Duty Unpaid) basis. The buyer is responsible for all import duties, customs, and local sales taxes in their country.
Payments
Payment Methods: RIANTA'S may employ third-party facilities such as Stripe, Paypal, etc., for payments. Transactions are regulated by their respective terms and conditions.
Accountability: RIANTA'S is not accountable for any loss or damage incurred due to:
Lack of authorization for any transaction(s)
Exceeding the present limit mutually agreed upon by you and your bank(s)
Any payment issues arising out of the transaction
Decline of transaction for any other reason(s)
Returns and Exchanges
RIANTA'S does not endorse any return or exchange policy for domestic or international orders, including off-the-rack pieces and made-to-order items. However, we accommodate exceptional cases under the following circumstances:
Damaged or Defective Garment: If the garment received is damaged or defective.
Irreversible Issue: If the garment has an irreversible issue, such as size, fabric covering, color mismatch, length issue, etc.
Delivery Delay: If there has been an uninformed, overstretched delay in delivery with no prior communication regarding the altered date.
Return Process
Contact Us: Clients can reach out to us via call, WhatsApp during business hours, or email, clearly stating the issues along with reference images of the problematic areas within 24 hours of receiving the garment.
Approval Required: Clients must receive confirmation from Team RIANTA'S before sending the outfit back. Unsolicited returns will not be accepted.
Condition: The returned merchandise must be unused, properly sealed in its original packaging, and in its original state.
Evaluation: Once received, the acceptance of the return/exchange lies at the sole discretion of the RIANTA'S team, based on communicated timelines and the quality of the returned garment.
Credit Note: If approved, a credit note valid for 6 months will be issued, redeemable only at www.riantas.com. Note that credit notes are exclusive of any applicable shipping duties or tax amounts and are issued for the MRP amount only. No returns or exchanges on discounted outfits.
Please Note: Product color may vary slightly due to photographic lighting sources.
Cancellation Policy
Cancellation Window: Customers can cancel purchases and claim a refund within 24 hours of purchase. No cancellation requests will be accepted after this period.
Credit Note: If the cancellation request is approved, a credit note will be issued within 7 business days, valid for 6 months from the date of order cancellation.
Order Changes: For changes to orders, the customer must pay any price difference before updating the order. If the new order price is less than the original, a credit note for the balance amount will be issued.
Legal Disclaimer
Any disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Gurugram, Haryana, India.
For further inquiries or assistance, please contact us at info@riantas.com or via our customer service hotline.