Returns and Exchange Policy

At RIANTA'S, we do not endorse any return or exchange policy, whether for domestic or international orders, including on/off-the-rack pieces and made-to-order items.

  • We do accommodate exceptional cases under the following circumstances: Damaged or Defective Garment: If the garment ordered from RIANTA'S is not received in good condition, that is, it is damaged or defective.
  • Irreversible Issue: If the garment has an irreversible issue in comparison to the client's standards, such as size, fabric covering, color mismatch, length issue, etc.

In such cases, we would do our utmost to resolve any issues. Clients can get in touch with us over a call, Whatsapp us during business hours, and also share their grievances over email. The shared email should clearly state the client issues along with reference images of the problematic areas in the garment within 24 hours of receiving the garment.

The client can send the outfit back only when he/she has received confirmation regarding the same from RIANTA'S team. Unsolicited returns will not be accepted, and clients will be held responsible for organizing and arranging the pickup of any items sent without prior notice. While returning the outfit, please ensure that the returned merchandise should be in its original state, that is, it should be unused, and properly sealed in its original packaging. Once the garment is received please be informed that the sole discretion of accepting the return and/or exchange of the rejected garment lies with the RIANTA'S team. This decision shall be based on the communicated timelines and quality of the returned garment.

In case RIANTA'S team approves a return and/or exchange request, a credit note with a validity of up to 6 months will be issued, which can be redeemed at www.riantas.com, even during sale periods. It should be noted that we do not offer any returns or exchanges on discounted outfits. Also, all issued credit notes are exclusive of any applicable shipping duties or tax amounts. These credit notes are issued for the MRP amount only.
Please note: Product color may slightly vary due to photographic lighting sources.

Legal Disclaimer: Any disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Gurugram, Haryana, India